Examines concepts, tools and techniques used in the management of service operations. Focuses on how firms add value and compete with high quality and efficient services. Emphasizes the use of models for designing new services and improving the effectiveness of service processes. Studies the application of technology in the context of productivity, growth and the globalization of services. Restricted to Business (BUSN) majors with 52-180 units completed. Prereq., BCOR 2500. Formerly SYST 3030, OPIM 3030. Prerequisites: Restricted to Business (BUSN) majors with 52-180 units completed.